Terms of Service

Last updated: 2 November 2026

Welcome to Findora. These Terms of Service (“Terms”) apply to your use of our online store and purchases made through it.

In these Terms, “Findora”, “we”, “us” and “our” refer to the business operating this store. “You” and “your” refer to visitors and customers.

Please read these Terms before placing an order. By placing an order, you agree to the Terms presented at the time of purchase.

Contact details:
Findora
Tanah Merah QLD 4128, Australia
Email: contactusfindora@gmail.com

1. Your Consumer Rights

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Products must meet applicable consumer guarantees, including being of acceptable quality, matching their description and being fit for any purpose made known to us before purchase.

If a product has a major failure, you may choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage.

For a failure that is not major, you are entitled to have the problem remedied within a reasonable time. Further remedies may be available if this does not occur.

Any store policy or supplier warranty applies in addition to your statutory rights.

2. Eligibility and Account Information

To place an order, you must have legal capacity to enter into a binding agreement. If you are under 18, a parent or guardian must place or authorise the order and accept responsibility for the transaction.

You agree to provide accurate and current contact, billing and delivery information.

If you create an account, keep your login details secure and notify us promptly if you suspect unauthorised access.

3. Products and Descriptions

We aim to provide accurate product descriptions, photographs, specifications and pricing.

Colours and appearance may vary slightly between screens. This does not affect your right to receive products that match their description.

Please review product dimensions, materials, compatibility, care instructions and safety information before purchasing. Contact us if you need clarification.

Products are subject to availability. We will not substitute a materially different product without your agreement.

4. Pricing and Payment

The currency applicable to your purchase will be displayed on our store or at checkout. Please check the currency before submitting payment.

Applicable taxes and delivery charges will be disclosed before you complete your purchase. Any potential import charges are addressed in Section 7.

Payment must be authorised before an order is dispatched. Available payment methods are displayed at checkout.

Your bank or payment provider may charge currency conversion or transaction fees under its own terms.

Prices and promotions may change for future purchases. Changes do not alter the price of an order we have already accepted.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products under these Terms.

An automated order acknowledgement confirms receipt of your order. Acceptance occurs when we send a dispatch confirmation or otherwise expressly confirm acceptance.

Before acceptance, we may decline an order for a genuine reason, including:

• The product being unavailable.

• Payment being declined or not authorised.

• Reasonable concerns about fraud or unlawful activity.

• Delivery being unavailable to the nominated address.

• A material pricing or listing error.

We will notify you if we cannot accept your order and promptly refund any payment collected for the cancelled items.

If we identify an error, we will explain it and, where appropriate, give you the choice to proceed with corrected details or cancel for a refund. We will not charge an increased price without your agreement.

After acceptance, we will not cancel or materially change an order merely for our convenience. If fulfilment becomes impossible, we will contact you promptly and provide an appropriate refund or another solution you agree to.

6. Zendrop and Order Fulfilment

Findora uses Zendrop and its supplier and fulfilment network to help prepare and dispatch orders.

Depending on the product and delivery destination, items may be dispatched from overseas, including China or the United States.

An order containing several products may arrive in separate parcels or on different dates.

Findora remains your point of contact for your purchase. Using Zendrop, suppliers or couriers does not remove our obligations to you under applicable consumer law.

Please direct order, delivery and product concerns to contactusfindora@gmail.com.

7. Shipping, Delivery and Import Charges

Available delivery destinations, charges and delivery estimates will be provided in our shipping information, product listings or checkout, as applicable.

Unless expressly stated as guaranteed, delivery dates are estimates. Processing times, customs checks, public holidays and courier disruptions may affect delivery.

We will take reasonable steps to communicate material delays and help resolve delivery problems. If we cannot supply your order within an agreed or otherwise reasonable time, you may have cancellation, refund or other rights under applicable law.

Please check your delivery address before placing an order. If an address needs correcting, contact us promptly. Changes may not be possible once fulfilment has begun.

If an incorrect address you supplied results in additional delivery costs, we will explain any reasonable costs and seek your agreement before arranging a paid redelivery. You will not be charged for correcting an error caused by us or our fulfilment partners.

For international deliveries, customs duties, import taxes or clearance fees may apply depending on the destination. Any known charges collected by Findora will be disclosed before payment. If destination authorities may collect additional charges, we will identify that possibility in the relevant shipping information.

If a parcel is missing, damaged or marked delivered but has not been received, contact us so we can investigate. A courier tracking status does not, by itself, remove your legal rights.

8. Order Changes and Cancellations

To request a change or cancellation, email contactusfindora@gmail.com as soon as possible with your order number.

We will try to accommodate requests before fulfilment begins. Once an order has been processed or dispatched, a voluntary change or cancellation may no longer be possible.

This does not limit your rights to cancel or obtain a remedy where products are faulty, incorrectly supplied, not delivered as required or otherwise fail to meet applicable legal obligations.

9. Returns, Refunds and Product Problems

If a product arrives damaged, is faulty, does not match its description or is incorrect, contact contactusfindora@gmail.com.

Please provide your order number, a description of the problem and, where practical, photographs that help us assess it. We may request reasonable proof of purchase.

We may need to inspect a product before determining the appropriate remedy. We will explain the process and provide return instructions where needed.

Please contact us before returning an item so we can identify the correct return address. The address on a parcel may belong to a fulfilment centre and may not accept returns.

For a confirmed product fault or other failure for which we are responsible, we will cover reasonable return costs as required by law. If an item is large, heavy or difficult to return, we will discuss an appropriate collection or return arrangement.

Your statutory rights are not conditional on retaining original packaging or reporting a problem within an arbitrary short period.

Change-of-mind returns are governed by any separate Refund Policy or offer displayed at the time of purchase. Unless such a policy or offer provides otherwise, we do not promise a refund solely because you change your mind.

Sale items remain covered by applicable consumer guarantees.

Approved refunds will normally be returned to the original payment method. We will confirm when a refund has been processed; the time taken to appear in your account depends on your payment provider.

10. Promotions and Discount Codes

Promotions and discount codes are subject to the conditions disclosed with the offer, including any expiry date, eligible products or minimum spend.

Discounts cannot be combined unless the offer expressly allows it.

We may reject fraudulent or unauthorised use of a discount code. Changes to future promotions will not remove a valid discount already applied to an accepted order.

11. Product Use and Safety

Use products according to their instructions, warnings and intended purpose.

Where relevant, check age suitability, compatibility and supervision requirements before use.

Contact us if safety instructions are missing or unclear. Stop using a product if you believe it may be unsafe and notify us promptly.

Nothing in this section limits our responsibility for unsafe or defective products under applicable law.

12. Acceptable Website Use

You must not use our store to:

• Commit fraud or other unlawful acts.

• Use another person’s payment details without authorisation.

• Introduce malware or interfere with website security.

• Attempt unauthorised access to accounts or systems.

• Harass, threaten or abuse other people.

• Publish unlawful, misleading or infringing content.

We may restrict access where reasonably necessary to address these activities or protect our systems and users. Any restriction will not remove rights relating to existing purchases, refunds or complaints.

13. Intellectual Property

Website content, including Findora branding, text, graphics and design, is owned by Findora or used with permission, unless otherwise stated.

You may view and use this content for personal shopping purposes. Reproduction, distribution or commercial use requires permission from the relevant rights holder, except where permitted by law.

Purchasing a product does not transfer intellectual property rights in its design, branding or associated content.

14. Reviews and Customer Content

If you submit a review or other content, it must reflect your honest experience and must not contain unlawful material, another person’s private information or content you are not entitled to use.

You retain ownership of your content. By submitting it for publication, you give Findora a non-exclusive, royalty-free licence to display and reproduce it for the purpose for which it was submitted, including displaying product reviews on our store.

We will seek separate permission before using customer photographs or other content for unrelated advertising.

We may remove content that is unlawful, abusive, irrelevant, fraudulent or infringes another person’s rights. We do not remove reviews merely because they express a genuine negative experience.

15. Third-Party Services and Links

Our store may provide access to third-party services, such as payment services, or links to external websites.

Separate terms may apply to services you choose to use directly. Please review those terms where relevant.

Third-party arrangements do not reduce Findora’s obligations relating to products purchased from us.

16. Privacy

Our Privacy Policy explains how we collect, use, store and share personal information, including information shared with Shopify, Zendrop and delivery providers.

Please review the Privacy Policy available on our store.

Privacy enquiries can be sent to contactusfindora@gmail.com.

17. Website Availability and Responsibility

We take reasonable care in operating our website, but temporary interruptions may occur because of maintenance, technical problems or events outside our reasonable control.

If an interruption affects an order or payment, please contact us so we can investigate.

Each party remains responsible for loss or damage for which it is legally liable. Nothing in these Terms excludes responsibility for fraud, negligence or any liability that cannot lawfully be excluded.

18. Events Outside Our Reasonable Control

Events such as natural disasters, transport disruptions or government restrictions may affect our ability to fulfil an order.

If this occurs, we will take reasonable steps to reduce the impact, explain material delays and discuss available options with you.

These events do not automatically remove your right to a refund, cancellation or other remedy under applicable law.

19. Complaints and Disputes

If you have a concern, contact contactusfindora@gmail.com with your order number and details of the issue.

We will review the matter and aim to provide a substantive response within 30 days, or sooner where the circumstances require. If more time is needed, we will explain why and provide an update.

You may seek assistance from Queensland’s Office of Fair Trading or another relevant consumer protection body. Nothing in these Terms prevents you from seeking legal advice or exercising available tribunal or court rights.

20. Governing Law

These Terms are governed by the laws of Queensland, Australia, subject to any mandatory consumer protections that apply in your location.

Nothing in these Terms requires you to bring a claim in Queensland if applicable law gives you the right to bring it elsewhere.

21. Changes to These Terms

We may update these Terms for future website use and purchases. The revised version will be published on our store with an updated date.

The version presented when you place an order will continue to govern that order unless you agree otherwise or a change is required by law.

22. Severability

If a provision of these Terms is found to be unlawful or unenforceable, it will apply only to the extent legally permitted or be severed where necessary. The remaining provisions will continue to apply.

23. Contact Us

For questions about these Terms or your order, contact:

Findora
Tanah Merah QLD 4128, Australia
Email: contactusfindora@gmail.com