Shipping Policy

Last updated: 2 November 2026

Findora uses Zendrop and its fulfilment partners to prepare and dispatch orders. Please review this policy before purchasing.

1. Delivery Locations

Delivery availability depends on the product and destination. Available shipping options will be displayed at checkout.

If checkout does not offer delivery to your address, please contact contactusfindora@gmail.com before placing an order.

2. Shipping Costs

Shipping charges are displayed at checkout before you complete your purchase.

Any free-shipping promotion is subject to the conditions displayed with that offer.

3. Processing and Delivery Times

Processing and delivery estimates, where available, are shown on the product page, at checkout or in our order communications.

Processing time is the time needed to prepare an order before dispatch. Delivery time begins after dispatch.

Unless expressly guaranteed, delivery dates are estimates. Customs checks, public holidays, product availability and courier disruptions may affect delivery.

If you need an item for a particular date, please contact us before purchasing so we can advise whether delivery is likely to meet your needs.

If we become aware of a material delay, we will contact you and explain the available options. Your rights under applicable consumer law remain unaffected.

4. Where Orders Ship From

Products may be dispatched from overseas fulfilment centres, including China or the United States, depending on the product and destination.

Not all products can be delivered to every country.

Items in the same order may be dispatched separately and arrive on different dates. You will not be charged additional shipping for separate parcels beyond the amount agreed at checkout.

5. Tracking Your Order

Where tracking is available, we will provide tracking details after dispatch.

Tracking information may take time to update following dispatch. If you have concerns about an order’s progress, email contactusfindora@gmail.com with your order number.

6. Delivery Addresses and Order Changes

Please check your delivery address and contact information carefully before completing your order.

If you notice an error, contact us immediately. We will try to update the details, but changes may not be possible once processing or dispatch has begun.

If an incorrect address you supplied causes additional delivery costs, we will explain any reasonable charges and obtain your agreement before arranging a paid redelivery.

You will not be charged for correcting an error caused by Findora or our fulfilment partners.

7. Customs and Import Charges

International orders may be subject to customs duties, import taxes or clearance fees imposed by destination authorities.

Any charges collected by Findora will be displayed before payment. Where additional charges may be collected directly by destination authorities or carriers, we will identify that possibility in the relevant product or checkout information.

Contact us before purchasing if you need clarification about potential import charges.

8. Delayed, Missing or Damaged Deliveries

If your order is significantly delayed, arrives damaged or is marked as delivered but has not been received, contact contactusfindora@gmail.com.

Please include your order number and relevant details. Photographs of damaged goods or packaging may help us investigate, where practical.

We will work with our fulfilment partners and courier to investigate and provide an appropriate resolution.

A tracking status showing “delivered” does not automatically establish that an order was correctly delivered or remove your consumer rights.

If we cannot supply your order within an agreed or otherwise reasonable time, you may be entitled to cancellation, a refund or another remedy under applicable law.

9. Uncollected or Returned Parcels

If a parcel is returned because it was uncollected, refused or could not be delivered, we will contact you to discuss the circumstances and available options.

Any proposed redelivery charges will be explained before you agree to them. We will not impose charges for delivery failures caused by us or our fulfilment partners.

Your statutory refund and cancellation rights remain unaffected.

10. Our Responsibility

Findora remains your point of contact for purchases made through our store. Using Zendrop, suppliers or couriers does not remove our obligations under Australian Consumer Law or other applicable legislation.

11. Contact Us

Findora
Tanah Merah QLD 4128, Australia
Email: contactusfindora@gmail.com