Refund and Returns Policy

Last updated: 2 November 2026

At Findora, we want you to receive products that match their description and meet applicable quality standards. If there is a problem with your purchase, please contact contactusfindora@gmail.com.

1. Your Consumer Rights

Our products are covered by consumer guarantees under the Australian Consumer Law where applicable. These rights cannot be excluded by this policy, our Terms of Service or a supplier’s policy.

You are entitled to products that are of acceptable quality, match their description and are fit for any purpose made known to us before purchase.

For a major failure, you may choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage.

For a failure that is not major, we are entitled to provide an appropriate remedy within a reasonable time. If the problem is not resolved within a reasonable time, you may have further rights, including a refund or replacement.

Any additional warranty applies alongside these rights.

2. Faulty, Damaged, Incorrect or Misdescribed Products

Contact us if your product:

• Arrives damaged.

• Is faulty or unsafe.

• Is different from what you ordered.

• Does not match its description.

• Otherwise fails to meet an applicable consumer guarantee.

Please provide:

• Your order number or other reasonable proof of purchase.

• A description of the problem.

• Photographs or a short video, where practical and helpful.

We may need to inspect the product before determining the appropriate remedy.

Please notify us as soon as reasonably practical. Your statutory rights are not limited to a fixed reporting period, and original packaging is not required to exercise those rights.

If you believe a product is unsafe, stop using it and contact us.

3. How to Arrange a Return

Email contactusfindora@gmail.com before sending an item back so we can provide the correct return instructions.

Do not use the dispatch address on the parcel unless we confirm it is the appropriate return address. It may belong to an overseas fulfilment centre that does not accept customer returns.

Findora will manage your enquiry. You do not need to negotiate a remedy directly with Zendrop or a manufacturer to exercise your rights against us.

4. Return Shipping Costs

Where a product has a confirmed fault or another failure for which we are responsible, we will cover reasonable return costs as required by law.

For products that can be posted or easily returned, you may initially need to arrange the return. If the problem is confirmed, we will reimburse reasonable return costs. Please retain your postage receipt.

For large, heavy or difficult-to-return products, contact us so we can arrange an appropriate collection or return process.

If an assessment finds no product fault, we will explain the findings. Any proposed inspection, collection or return charges will be disclosed in advance and will only apply where lawful and agreed.

5. Change-of-Mind Returns

We do not offer returns or refunds solely because you change your mind, unless a specific offer displayed at the time of purchase states otherwise.

This includes deciding that you no longer want an item or selecting the wrong size or option where the product information was accurate and the correct item was supplied.

This restriction does not apply where the product is faulty, incorrectly supplied, misdescribed or otherwise covered by a legal right to a remedy.

6. Sale Items

Sale and discounted products have the same applicable consumer guarantee protections as full-price products.

A discount does not remove your right to a remedy for a fault, unless the particular fault was clearly disclosed before purchase and your claim relates only to that disclosed fault.

7. Order Changes and Cancellations

If you need to change or cancel an order, contact contactusfindora@gmail.com as soon as possible.

We will try to accommodate requests before fulfilment begins. Once an order has been processed or dispatched, a voluntary cancellation may no longer be possible.

This does not affect cancellation or refund rights arising from a product problem, failure to deliver as required or another legal entitlement.

If we cannot fulfil your order, we will contact you and promptly refund any payment for the cancelled items, unless you agree to another solution.

8. Missing or Undelivered Orders

If your order has not arrived, contact us with your order number.

We will investigate with the relevant fulfilment partner or courier. Where an order cannot be delivered as required, we will provide an appropriate remedy under applicable law.

Please also refer to our Shipping Policy.

9. Refund Processing

Once a refund is approved, we will process it promptly and confirm by email.

Refunds will normally be made to the original payment method unless another method is agreed. Your bank or payment provider determines how long the funds take to appear.

Where you are legally entitled to a refund, we will not require you to accept store credit instead.

Any applicable refund of delivery charges will be assessed according to the circumstances and your legal entitlements. We do not impose restocking fees on returns made to exercise consumer guarantee rights.

10. Exchanges and Replacements

If a replacement is the agreed or legally required remedy, we will arrange it without an additional product or delivery charge.

If an appropriate replacement is unavailable, we will discuss a refund or another lawful solution with you.

Voluntary size, colour or other preference exchanges are subject to our change-of-mind policy above.

11. Contact Us

For returns, refunds or product concerns, contact:

Findora
Tanah Merah QLD 4128, Australia
Email: contactusfindora@gmail.com

Please contact us for return instructions. The location above is not a designated returns address.