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Privacy Policy

Privacy Policy

Last updated: 2 November 2026

Findora (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit our online store, make a purchase, contact us or otherwise interact with our services.

Contact details:
Findora
Tanah Merah QLD 4128, Australia
Email: contactusfindora@gmail.com

1. Personal Information We Collect

Depending on how you interact with Findora, we may collect:

  • Contact details: your name, email address, telephone number, billing address and delivery address.

  • Order information: products purchased, order history, payment status, delivery details, returns and refunds.

  • Payment-related information: payment method, transaction references and information provided by payment processors to confirm payments or identify potential fraud.

  • Account information: account details and preferences, if you create a customer account.

  • Communications: information you provide when contacting us, requesting assistance, submitting feedback or leaving a review.

  • Device and browsing information: your IP address, browser type, device information, pages viewed, referral source and interactions with our store.

  • Marketing preferences: your subscription status, consent choices and interactions with marketing messages.

Payment card details are handled by the payment provider used at checkout. Please do not send full payment card details or account passwords to us by email.

We do not ordinarily need sensitive information, such as health information, religious beliefs or government identification documents, to process an order. Please avoid providing this information unless specifically requested for a legitimate purpose.

2. How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, enter checkout details, create an account, subscribe to marketing or contact us.

  • Automatically through cookies and similar technologies when you browse our store.

  • From service providers that help us operate our business, including Shopify, payment processors, Zendrop and delivery companies.

  • From marketing or analytics services, where we use those services and applicable privacy choices permit collection.

If you provide someone else’s details, such as a gift recipient’s delivery address, please ensure you are authorised to provide that information.

You may browse our store without identifying yourself, although some technical information may still be collected. We need certain personal information to process payments, deliver orders and respond to order enquiries. If you do not provide required information, we may be unable to fulfil your order or provide the requested service.

3. How We Use Personal Information

We use personal information to:

  • Accept, process and fulfil orders.

  • Process payments, refunds, returns and exchanges.

  • Arrange shipping and provide delivery updates.

  • Communicate about orders, accounts and customer enquiries.

  • Maintain business, transaction and accounting records.

  • Operate, maintain and improve our store.

  • Understand how visitors use our website.

  • Detect and prevent fraud, misuse and security incidents.

  • Send marketing communications where permitted by law and consistent with your preferences.

  • Meet legal obligations and respond to lawful requests.

  • Establish, exercise or defend legal claims.

Where applicable law requires consent for a particular activity, we will seek that consent.

4. Shopify and Our Online Store

Our store is hosted on Shopify, which provides the ecommerce platform we use to sell products and manage orders.

Shopify processes personal information to support services such as hosting, checkout, payments where enabled, security and store operations.

Depending on our Shopify settings and the features you use, Shopify may also process information for its own purposes, including providing and improving consumer services and enhanced features. Where enabled and permitted by your privacy choices, these features may use information from interactions with our store and other Shopify merchants.

For information about Shopify’s practices and the rights available directly through Shopify, visit the Shopify Consumer Privacy Policy.

5. When We Share Personal Information

We may share relevant personal information with:

  • Shopify and store service providers that support website hosting, checkout and business operations.

  • Payment processors to process transactions, refunds and fraud checks.

  • Zendrop, product suppliers and fulfilment partners to prepare and dispatch orders.

  • Couriers and postal services to deliver purchases and manage delivery enquiries.

  • Technology providers that support customer service, email, analytics or marketing, where those services are used.

  • Professional advisers, such as accountants, insurers and legal advisers, where necessary.

  • Authorities or other parties where disclosure is required or authorised by law, or necessary to protect legal rights.

  • Parties involved in a business sale or restructure, subject to appropriate confidentiality and privacy protections.

For example, Zendrop or a fulfilment partner may receive your name, delivery address, contact details and the products ordered so it can arrange delivery.

We aim to limit disclosures to information reasonably needed for the relevant purpose.

6. Overseas Processing and Disclosure

Findora uses Shopify to operate our online store and Zendrop to help fulfil customer orders. These providers and their partners may store or process personal information outside Australia.

Zendrop processes personal information in the United States. Where an order is fulfilled from China, relevant order and delivery information may also be shared with fulfilment and delivery partners in China.

Information shared for fulfilment may include your name, delivery address, contact details and the products ordered.

Other providers, including Shopify and payment processors, may process information in additional countries according to their services and infrastructure.

Privacy laws in these countries may differ from Australian laws. Where applicable law requires safeguards for overseas disclosures, we will take the steps required by that law.

For further information, please contact contactusfindora@gmail.com. You can also read Zendrop’s Privacy Policy.

7. Cookies, Analytics and Advertising

Our store uses cookies and similar technologies. These technologies may help us:

  • Keep shopping carts and checkout functions working.

  • Remember preferences and privacy choices.

  • Maintain security and detect suspicious activity.

  • Measure website performance and understand browsing activity.

  • Measure marketing results and personalise advertising, where enabled and permitted.

Some cookies are necessary for store functions. Others support analytics or advertising and may require your consent, depending on your location.

Where a cookie banner or privacy preference tool is available, you can use it to manage your choices. You can also adjust browser settings to block or delete cookies. Blocking certain cookies may affect store functionality.

If we use advertising services that involve sharing browsing or device information, additional opt-out rights may apply in your location. Contact us if you need help exercising those rights.

8. Marketing Communications

Where you subscribe or applicable law otherwise permits, we may send emails about products, offers and store news.

You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting contactusfindora@gmail.com.

Opting out of marketing does not prevent us from sending necessary service messages, such as order confirmations, delivery updates or responses to enquiries.

9. Storage and Security

Personal information may be held electronically in our Shopify account, email systems and the systems of service providers used to operate our store.

We take reasonable steps to protect personal information against misuse, loss, interference, unauthorised access, modification and disclosure. This includes managing access to business systems and using the security features available through our providers.

No internet transmission or electronic storage system is completely secure. If a security incident affects your personal information, we will assess it and provide notifications where required by law.

10. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to:

  • Fulfil orders and provide customer support.

  • Handle returns, refunds, disputes and warranty enquiries.

  • Meet tax, accounting and other legal requirements.

  • Maintain security and prevent fraud.

Retention periods vary according to the type of information and applicable requirements.

When information is no longer needed, we take reasonable steps to delete or de-identify it, subject to legal requirements and relevant backup arrangements.

11. Access, Correction and Other Privacy Requests

You can contact us to request access to personal information we hold about you or ask us to correct inaccurate, incomplete or outdated information.

Depending on your location and applicable law, you may also have rights to:

  • Request deletion of personal information.

  • Withdraw consent where processing relies on consent.

  • Object to or restrict certain processing.

  • Receive a portable copy of certain information.

  • Opt out of certain advertising or data-sharing activities.

These rights are subject to applicable conditions and exceptions. For example, we may need to retain transaction records to meet legal obligations.

Send requests to contactusfindora@gmail.com. We may need to verify your identity before acting on a request. We will respond within the timeframe required by applicable law and explain any lawful reason we cannot fulfil a request.

12. Children’s Privacy

Our store is intended for a general audience and is not directed at children.

We do not knowingly collect children’s personal information for marketing purposes. If you believe a child has provided personal information inappropriately, please contact us so we can investigate and take appropriate action.

A parent or guardian may provide a child’s delivery details where reasonably necessary to fulfil an order.

13. Third-Party Websites

Our store may contain links to third-party websites or services. Those services have their own privacy practices.

Please review their privacy policies before providing personal information.

14. Privacy Complaints

If you have a concern about how Findora has handled your personal information, email contactusfindora@gmail.com with details of the concern and your preferred contact method.

We will review your complaint, investigate the circumstances and aim to provide a substantive response within 30 days. If we need more time, we will explain why and provide an update.

If you are dissatisfied with our response, you may be able to complain to the relevant privacy regulator. In Australia, where the matter falls within its jurisdiction, this is the Office of the Australian Information Commissioner.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, practices or legal requirements.

The current version will be published on this page with an updated date. Where required by law, we will provide additional notice of material changes or seek consent.

16. Contact Us

For privacy questions, complaints or requests, contact:

Findora
Tanah Merah QLD 4128, Australia
Email: contactusfindora@gmail.com